Don't worry, all eligible international orders can be returned or exchanged within 30 days of delivery! Please note we are not able to offer complimentary returns or exchanges for International Orders at this time.

To initiate your international return or exchange, please:

1. Email support@bonnieclyde.lawith your order number and, if exchanging, the glasses style/color you'd like to exchange for
2. Pack your purchased glasses back in the original packaging
3. Pay for your return shipping to the address below:

Attn: International Returns & Exchanges
Bonnie Clyde
1010 S Olive Street
Los Angeles, CA 90015, USA

Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition including:

• (1) White pillow-shaped eyeglass case
• (1) Purple pillow case sleeve that doubles as a lens cloth
• (1) Purple hardshell box
• (1) New, unworn glasses
  
  

You should then see an automated email confirming approval of your returned items and, as applicable, either a refund to your original payment method 3-5 business days after or an invoice requesting additional payment for the exchanged item(s). 

Sometimes shipping carriers update their delivery status ahead of time and so we advise customers to do the following:

• Wait a few days for the package to show up.
• Check with neighbors to see if the delivery was dropped off at the wrong address

You can reach out to the carrier to ask where the missing package is and in the case of theft, they have the funds to be able to insure your loss. (We've reached out to carriers on behalf of customers, and they've told us that they need to speak with the package recipient)

If contacting your Carrier is unsuccessful, please contact us with your Order Number to request a Replacement with Signature Confirmation.

If your order has been fulfilled, we kindly ask that you wait until the order is delivered and request an Exchange using our Returns Portal.

If your order has not yet been fulfilled, we may be able to change your order. Please e-mail us with your:

• Your order number
• Requested style
  
  

We'll provide tracking details once your glasses have shipped.

Option A
You may bring your Prescription and drop them off at our LA flagship store (1010 S. Olive St. Los Angeles, 90015). We are open Tuesday to Sunday 11am-6pm.

Option B
Please send us an e-mail with:

• Your Order Number
• Lens type choice
• Prescription with pupillary distance (PD).
  
  

If you do not see PD on your prescription form, you can measure your PD in 2 minutes using a mobile app here.

Prescription Lens Options
We offer 3 lens types depending on the power of your prescription: 

• $250 for Digitally Enhanced Rx for mild prescriptions up to + or - 4.0
• $300 for Advanced 1.67 High-Index for mid prescriptions up to + or - 6.0
• $350 Premium 1.74 High Index Rx for strong prescriptions up to +10 or -12.5

All of our glasses come with a one-year manufacturer warranty from the original date of purchase. This warranty covers manufacturing defects but does not include damages from normal wear and tear.

We recommend checking with your vision insurance provider to see if purchases for our prescriptions are covered. We don’t reimburse or provide anything on our end unless your insurance requires an itemized receipt, which we’d be happy to provide.

Let me know if you have any other questions!